Refund Policy
At QSMARTIPTV, we understand that sometimes a subscription may not meet your expectations, despite our best efforts to provide quality service. Therefore, we offer a 3-day money-back guarantee for any new subscription that you purchase. If you are not satisfied with our service within the first 3 days of your purchase, we will refund your payment.
Please note that we do not offer refunds for renewals or for any additional purchases made after the initial purchase. Also, any violation of our terms and conditions will void the refund policy.
To request a refund, follow the steps below:
- Contact our support staff through our website chat support, email, or through the ticket system available on your account.
- Provide us with your invoice number and a brief explanation of why you are requesting a refund.
- Our support team will review your request and process the refund within 7 business days.
- Once a refund has been processed, your subscription will be terminated, and you will not be able to use our service in the future.
We reserve the right to change or modify this refund policy at any time without prior notice. By using our service, you agree to abide by this refund policy.